Returns & Refunds

Returns & Refunds

If your TAMA• product order arrives damaged, defective, incorrect, or does not match the product description, please contact us as soon as possible at [EMAIL] with your order number and photos of the issue.

Returns

Unless otherwise required by applicable law, returns for a simple change of mind are not automatically accepted.

If a return is approved, the item must be unused, clean, unwashed, unaltered, and in its original condition.

Please contact us before returning any item.

Defective or Incorrect Items

Products sold by TAMA• are covered by the legal guarantees applicable in French Polynesia.

If your item is defective, non-conforming, damaged on arrival, or you received the wrong product, we will provide an appropriate solution in accordance with applicable law.

Where required, return or replacement costs will not be charged to the customer.

Refunds

Once an approved return has been received and inspected, we will notify you.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Product Care

Damage caused by improper washing, excessive heat, harsh detergents, aggressive scrubbing, or failure to follow our Care & Materials instructions may not be considered a product defect.

This does not affect your statutory rights.

Contact

For any return or refund request:

TAMA•
[EMAIL]

Please contact us before sending any product back.